Contact Twin Wick Candles before returning any items.
You can return the product within 30 days of delivery. The product must be in new condition unless it is a wick issue with your candle.
*All bath / soap products are not eligible for return due to sanitary reasons.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Twin Wick Candles and gives information relevant and the reason for complaint.
Return Conditions: You can return the product within 30 days of delivery. The product must be in new condition unless it is a wick issue with your candle.
All bath / soap products are not eligible for return due to sanitary reasons.
We will not refund/exchange scents you do not like after ordering. If the product is ruined or used the product shall not be refunded.
Make sure to include contact information with the return and if possible, please provide us with a tracking number.
Twin Wick Candles suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Twin Wick Candles will make a refund or replace the item of eligible returns.
Transport Damage: If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately contact the carrier and file a complaint, then report this to us via email, phone or Facebook messenger.
Thank you for shopping with Twin Wick Candles!